Refunds and Returns

You may cancel any order of our standard stocked products anytime prior to shipment.

You may return any standard stocked product within the first 30 days after delivery, subject to the conditions described below. Refunds will be issued in the form of the original payment. If you purchased the product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.

Custom products are final sale.

Return Procedure

Return shipping charges are the responsibilty of the customer. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your product. If you wish to return a product within the first 30 days after you've received the product, please e-mail HIDEAWAY at info@hideawayscreens.ca to initiate any refund or return.

Return Conditions

The following conditions apply to Product returns:
Products and packaging must be in like-new condition (e.g., no scratches, dings, bent corners, etc.) upon receipt at the HIDEAWAY facility. It is the responsility of the customer to ensure the return is not damaged during the return shipping.

Exchange

If you wish to exchange a product for another, the original product must be in like-new condition and within the 30 day timeline after delivery. If the exchanged product is a higher price, you will be responsible for payment of the difference prior to the exchange. All shipping of exchanged products are the responsibility of the customer.

Shipping Terms

All orders of standard product valued over $999.00 USD will receive FREE SHIPPING across the lower 48 States! **(see below for exclusions)

Orders under $999.00 USD are subject to a $99.00 + Tax USD shipping fee in the lower 48 states.

Hawaiian, Alaskan and Custom Product orders are subject to shipping fees based on the size and weight of the order. Exclusions may also apply to remote access locations.

For international orders, please contact us for a quote.

**Please note: Additional shipping charges may be incurred in certain cases such as custom orders, oversized products, or orders delivered to remote or desolate locations.

Designed in Canada

Products designed, engineered and developed in Edmonton, AB.

Free shipping

For all orders of standard product valued over $999.00 USD.

See Terms

Customer service

Our support team is available Mon-Fri 8AM-4:30PM MT.

Security and Privacy

Your payment and contact information is processed and saved securely and never released.