HIDEAWAY Screens
What is a HIDEAWAY Screen?
A HIDEAWAY Screen is an architecturally designed privacy panel. Laser cut and fabricated from .100” thick high grade powder-coated aluminum sheets. HIDEAWAY Screens were originally designed out of the need for privacy in our founder’s backyard, however, our screens have proven to be extremely functional as well as practical. Our screens can also act as a wind barrier or fence, guardrail, provide shade, enclose your barbeque or other pool or AC equipment, define a space, or act an interior/exterior design feature.
What are the dimensions of a standard stock HIDEAWAY Screen?
Our HIDEAWAY Screens are 36” Wide x 68” Tall, and weigh approximately 19 lbs. Our posts are 3" x 3" x 73" Tall Our mounting brackets are 1" x 1" L x 68" Long. When installed at our typical configuration, the screens will finish at 72” above ground surface. There is an allowance of a 4” gap at the bottom of the screens when installed to allow for sweeping or shoveling below the screen.
I have a special project. Do you provide custom widths, sizes or designs?
We sure do! Please feel free to contact us with some details about your project, and we will help create your bespoke HIDEAWAY haven.
How many designs do you have?
We currently have ten standard designs: Branch, Breeze, Dash, Hexx, Horizon, Maui, Moderna, Rain, River Rock, and Solid. Each design is available in black or white. We are able to customize almost any screen design, size and color.
Do you have colors other than white or black?
Our standard colours are our textured black and textured white. We also regularly stock additional colors as we understand the need for additional creativity! These are Gold, Silver, Brown, Industrial Grey, Charcoal, Anodized Bronze, C34 Bronze and Corten Steel (not a powdercoat but rather the material itself) We are also able to color match almost anything on the RAL. Non-standard colors may be subject to additional charges.
I want to install my screen outside. Will my HIDEAWAY Screen rust or otherwise require any maintenance?
Great Question, No. Hence why we designed our products with powder-coated aluminum. It will not rust, making it the ideal material for outdoor use. (and also inherently for indoor use as well!) In addition, each screen is professionally powder coated with UV-resistant paint ensuring the products do not fade and are more resistant to chipping or scratching.
But I am not handy! Will you install my screens for me?
Unfortunately, we are only an online e-commerce retailer and do not offer installation services. However, we have a list of contractors familiar with our products and their assembly, allowing us to share their information with future HIDEAWAY customers.
Do you have a showroom?
Coming September 2024 in Edmonton, AB.
Will these screens replace my handrail or guardrail?
Absolutely! Our screens have been tested against the Handrail and Guardrail requirements as outlined in the National Building Code of Canada (NBC), the Ontario Building Code (OBC) and the International Building Code (IBC). More information on these topics are available below:
Shipping, Returns & Warranty
Where do you ship?
We ship to Canada and Continental USA.
How long will it take to get my orders?
In stock HIDEAWAY Screens will ship within 48 hours and will take roughly 7-10 business days to arrive.
Custom width HIDEAWAY Screens will ship within 3-4 weeks and will take roughly 7-10 business days to arrive.
Fully Custom HIDEAWAY Screens shipping and lead times will be confirmed at the time of purchase.
What are the shipping costs?
Shipping costs may vary depending on your location and the order size. All orders of our standard products over $999 will receive FREE SHIPPING anywhere in North America and the interconnected state.
What is your return policy?
Refunds/Cancellation
You may cancel any order of our standard stocked products anytime prior to shipment.You may return any standard stocked product within the first 30 days after delivery, subject to the conditions described below.
Refunds will be issued in the form of the original payment. If you purchased the product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Refunds will be issued upon receipt and inspection of the returned product(s).
Custom products are final sale.
Return Procedure
Return shipping charges are the responsibilty of the customer. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your product. If you wish to return a product within the first 30 days after you've received the product, please e-mail HIDEAWAY at returns@hideaway.inc to initiate any refund or return.
Return Conditions
The following conditions apply to Product returns: Products and packaging must be in like-new condition (e.g., no scratches, dings, bent corners, etc.) upon receipt at the HIDEAWAY facility. It is the responsibility of the customer to ensure the return is not damaged during the return shipping.
Exchange
If you wish to exchange a product for another, the original product must be in like-new condition and within the 30 day timeline after delivery. If the exchanged product is a higher price, you will be responsible for payment of the difference prior to the exchange. All shipping of exchanged products are the responsibility of the customer.
All orders of standard product valued over $999.00 USD will receive FREE SHIPPING across the lower 48 States! **(see below for exclusions)
Orders under $999.00 USD are subject to a $99.00 + Tax USD shipping fee in the lower 48 states.
Hawaiian, Alaskan and Custom Product orders are subject to shipping fees based on the size and weight of the order. Exclusions may also apply to remote access locations.
For international orders, please contact us for a quote.
**Please note: Additional shipping charges may be incurred in certain cases such as custom orders, oversized products, or orders delivered to remote or desolate locations.
HIDEAWAY may request an Employers Identification Number (EIN) or your Social Security Number (SSN) as required by US Customs and Border Protection for goods purchased from an overseas supplier. More information on this can be found here: https://help.cbp.gov/s/article/Article-314?language=en_US
Thank you again for your order and we look forward to manufacturing your bespoke HIDEAWAY product.
What is the warranty on HIDEAWAY Screens?
Our products are designed to last. We are also aware that sometimes defects do happen. If any issues arise upon opening your package, please do not hesitate to contact us. Our warranty information is available on our website here: Limited Lifetime Warranty
Account
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Do I need an account to order?
Yes.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.