What is a HIDEAWAY Screen?
A HIDEAWAY Screen is an architecturally designed privacy panel. Laser cut and fabricated from .100” thick high grade powder-coated aluminum sheets. HIDEAWAY Screens were originally designed out of the need for privacy in our founder’s backyard, however, our screens have proven to be extremely functional as well as practical. Our screens can also act as a wind barrier or fence, guardrail, provide shade, enclose your barbeque or other pool or AC equipment, define a space, or act an interior/exterior design feature.
What are the dimensions of a standard stock HIDEAWAY Screen?
Our HIDEAWAY Screens are 36” Wide x 68” Tall, and weigh approximately 19 lbs. Our posts are 3" x 3" x 73" Tall Our mounting brackets are 1" x 1" L x 68" Long. When installed at our typical configuration, the screens will finish at 72” above ground surface. There is an allowance of a 4” gap at the bottom of the screens when installed to allow for sweeping or shoveling below the screen.
I have a special project. Do you provide custom widths, sizes or designs?
We sure do! Please feel free to contact us with some details about your project, and we will help create your bespoke HIDEAWAY haven.
How many designs do you have?
Do you have colors other than white or black?
Our standard base colours in stock are our black and white. We understand these may need to be more creative for you. Therefore, we can also offer some premium colours to give variation to your project. These are gold, silver, cappuccino, etc. Custom colours will incur an additional 20% surcharge.
I want to install my screen outside. Will my HIDEAWAY Screen rust or otherwise require any maintenance?
Great Question, No. Hence why we designed our products with powder-coated aluminum. It will not rust, making it the ideal material for outdoor use. (and also inherently for indoor use as well!) In addition, each screen is professionally powder coated with UV-resistant paint ensuring the products do not fade and are more resistant to chipping or scratching.
But I am not handy! Will you install my screens for me?
Unfortunately, we are only an online e-commerce retailer and do not offer installation services. However, we have a list of contractors familiar with our products and their assembly, allowing us to share their information with future HIDEAWAY customers.
Do you have a showroom?
Yes, we do. Our one and only is located at 16144 114 Avenue NW, Edmonton, AB, Canada.
Shipping, Returns & Warranty
Where do you ship?
We ship to Canada and Continental USA.
How long will it take to get my orders?
In stock HIDEAWAY Screens will ship within 48 hours and will take roughly 7-10 business days to arrive.
Custom width HIDEAWAY Screens will ship within 3-4 weeks and will take roughly 7-10 business days to arrive.
Fully Custom HIDEAWAY Screens shipping and lead times will be confirmed at the time of purchase.
What are the shipping costs?
Shipping costs may vary depending on your location and the order size. All orders of our standard products over $999 will receive FREE SHIPPING anywhere in North America and the interconnected state.
What is your return policy?
If you're not happy, neither are we. We offer a 30-day trial on all standard products. Contact us to set up a return, and we will make the necessary arrangements.
Note: Custom orders are final sale. Our design team will ensure we provide you with an accurate depiction of your order to ensure it's exactly as you envision it.
What is the warranty on HIDEAWAY Screens?
Our products are designed to last. We are also aware that sometimes defects do happen. If any issues arise within one year from your purchase date, please do not hesitate to contact us to discuss your replacement options. Please email us firstname.lastname@example.org or call +1 (866) 933-6833
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Do I need an account to order?
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.